Privacy policy

Property is committed to protecting your personal information. This policy outlines how we collect, use and manage personal information for the purposes of selling, renting, leasing and managing property and providing other property related services. When collecting, using and handling personal information, CRH Property is required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles set out in that Act. In this policy, ‘personal information’ means information or an opinion about an identified individual or an individual who is reasonably identifiable (whether the information is true or not or recorded in any form or not). ‘Personal information’ when used in this policy also includes sensitive information and health information. ‘Sensitive information’ is personal information about an individual’s health, racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, professional or trade association/union memberships, sexual preferences and practices or criminal record. ‘Health information’ includes information about an individual’s physical or psychological health, health services provided to the individual or an individual’s expressed wishes about the future provision of health services.

Who is CRH Property?

In this policy, CRH Property refers to all companies in the CRH Property Group CRH Property PTY LTD (ACN 660 196 869) & OxFord Hill Pty Ltd ( ACN 651 136 444)

Why do we collect your personal information?

CRH Property needs to collect personal information about individuals who:

• seek advice in relation to property investment or management;
• seek or receive services from us in respect of the purchase or sale of a property;
• seek or receive services from us in respect of the leasing or management of a property or property portfolio.

We also collect personal information about staff and about individuals who are or are associated with our contractors, business partners and service providers. CRH Property uses the personal information it collects for different purposes depending on the services provided.

• If you are a property owner, we collect personal information for the purpose of managing or selling your property or property portfolio and providing you with related services.
• If you are a purchaser or prospective purchaser, we collect personal information for the purpose of keeping you updated during the purchase
• If you are purchasing a property we manage, we collect personal information for the purpose of managing tenancy changes arising from the change of
• If you are a staff member or associated with a contractor or service provider, we collect personal information for purposes associated with your employment or managing the contract or services provided.

If the information we require is not provided, we may not be able to provide the services you want or to the level you want. For example, we may be unable to:

• provide you with our property management, sales or other services;
• arrange for maintenance or repair of a property; or
• deal with enquiries.

What personal information do we collect?

The types of personal information CRH Property collects depends on the type of service sought or provided. To provide any of our real estate services, whether to a tenant or owner, we at least need to collect names and contact information .In addition, we also collect the following types of information: In the case of property owners or purchasers, we usually need to collect:

• emergency contact information;
• information about the property;
• banking details; and
• if we are providing advice about property for investment purposes.

Where it is practicable to do so, we will allow individuals to deal with us anonymously or using a pseudonym. However, this will ordinarily only be possible in the case of very general or preliminary enquiries. How do we collect the personal information? Where possible, we will collect your personal information directly from you. We may do this in person, in writing, by telephone, email and through our website or social media marketing and lead generation. For property owners, personal information will mainly be collected when the owner or agent asks us to sell or manage a property on the owner’s behalf. We rely on tenants, prospective tenants and owners to ensure that, if they provide personal information about a third party, they obtain that third party’s consent or if that is not practicable, that they make the third party aware of the fact that their personal information has been provided to CRH Property.

What do we tell you about our collection of personal information?

When we collect personal information, we are required to take reasonable steps to ensure that the individual is aware of certain details relating to the collection of personal information. We are required to do this whether we collect the information directly or indirectly via a third party. We may also inform people about our collection of personal information by other means, including through the media, through mail-outs or notices published on our website.

Use and disclosure of personal information

CRH Property only uses and discloses personal information it collects for purposes that are related to the services it provides. Depending on the type of services, we may use your personal information for the following purposes:

• effecting or assisting with the rental, financing, sale or purchase of a property;
• managing or assisting with a property portfolio;
• arranging repairs or maintenance of a property;
• arranging services or utility connections;
• authorities, land title registries or other government agencies;
• client and business relationship management; and

It is our general policy not to disclose your personal information to external organisations. However, CRH Property may sometimes need to disclose personal information to third parties for the purposes set out above. In particular, we may disclose personal information to:

• related entities of CRH Property;
• people listed as co-tenants and agents of a tenant;
• property owners and purchasers and their lawyers, advisers and contractors;
• estate agents who engage us to sell or manage properties;
• rental bond authorities and insurance providers;
• mercantile agents;
• media organisations, in connection with advertising or publicising a

CRH Property may also disclose information to data and call centres, IT service providers, mail houses and other service providers it engages to help manage its information resources. These persons are generally located within Australia. When we collect personal information using our standard application forms, we may require you to consent to us making some or all of these disclosures. Where we disclose information to third parties, we seek to ensure that they do not use personal information for anything other than the purpose for which we supplied that information to them. If you subscribe to CRH Property’s mailing list, we may use your contact details to send you news and information about an CRH Property and details of products and services that we think may be of interest. Where we do this electronically, we will provide you with a functional opt out facility. If at any time you decide that you no longer wish to receive this sort of information, please let us know and we will remove your details from the mailing list. However, if the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about those products or services generally. CRH Property may disclose personal information to other persons or organisations if required to do so by the order of a court or tribunal or if the disclosure is otherwise authorised or required by law. For example, disclosure may be authorised or required where it is necessary to:

• eliminate or minimise a risk to public health or safety
• investigate or deal with unlawful activity or serious misconduct;
• locate missing persons; or
• establish or defend a legal dispute.

Apart from the circumstances outlined above, your information will only be seen or used by persons working in or for CRH Property.

How do we hold and manage personal information we collect?

CRH Property holds personal information in hard copy files and in electronic databases. Our information systems and files are protected from misuse, interference and loss and from unauthorised access, modification and disclosure by a range of security measures. Some of the ways we protect personal information include:

• securing premises both externally and internally;
• password protected electronic systems and technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and antivirus software;
• having internal policies which provide that staff and service providers have access to areas of our network only to the extent necessary for them to perform their role;
• determining levels of access to electronic systems at senior management level;
• maintaining physical security over hard-copy records; and
• providing CRH Property staff with training in relation to privacy obligations and requiring them to comply with this

CRH Property relies on the personal information it holds in conducting its business. Therefore, we make every effort to ensure that the personal information we hold remains up-to-date and is used and disclosed appropriately. We provide tenants and owners with the opportunity to update personal details. We periodically review our databases to ensure that that this information remains accurate, complete and up-to- date. To do this, we will ask you to inform us if there are any changes to your personal information. If any of the information we are holding is inaccurate, incomplete or out-of-date, we will take reasonable steps to correct, complete or update it. Staff are required to delete or archive material that is no longer required for ongoing provision of products or services. Information that is not required for operational purposes is archived. Personal information that is not required by law to be retained will be deleted.

Accessing and correcting personal information we hold about you

Subject to any legal restrictions, CRH Property will let you know what personal information it holds about you if you ask. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information. If you believe there are errors in our records about you, please let us know and we will investigate and correct any inaccuracies. All requests for access to personal information held by us should be made in writing to the Privacy Officer at the addresses set out below. If you want to access personal information on behalf of another person, you will need to provide a signed written consent from that person. Dealing with CRH Property online This policy also applies to personal information that you email to CRH Property or provide when using our website. There are inherent risks in transmitting information across the internet. CRH Property cannot ensure the security of personal information transmitted to us via online channels. CRH Property use SSL security to encrypt data sent over the internet for the owners online portal and smartphone apps. Once we receive personal information online, we take steps to protect that information from misuse, loss, unauthorised access, modification and disclosure in accordance with this policy. If you are concerned about conveying personal information to CRH Property over the internet, you may prefer to contact us by telephone. Our website uses cookies and web beacons. A cookie is a small piece of code that is placed on your computer. A web beacon is a piece of code that is placed on each page that communicates the cookie’s content once the page is visited. Cookies and web beacons may collect the information about:

• each page of the website that you visit;
• your server address;
• the type of browser you are using;
• your operating system;
• your top level domain name;
• the date and time that each page is accessed; and
• documents that you download.

The use of cookies and web beacons does not involve the retrieval or recording of any personal information (such as a name or email address) by CRH Property. To the extent that this data could make you identifiable, CRH Property will not attempt to identify you from these records. Search terms that you enter when searching our publications database engine are collected, but are not associated with any other information that we collect, hence the user is not identifiable. We use these search terms to ascertain what users are looking for on our website and to improve the services that we provide. The information is used for the purpose of statistical usage analysis or systems administration. This policy does not apply to, and CRH Property is not responsible for, the use of or the protection of information provided to other websites linked to our website. Complaints and further information If you believe your privacy has been interfered with and want to make a complaint, please contact our Privacy Officer. The Privacy Officer will investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than CRH Property, the Privacy Officer may discuss the complaint with that other person in an attempt to resolve it. If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at OAIC.gov.au/privacy/making-a-privacy-complaint. If you would like further information on our privacy policy or if you have any concern about the protection of your personal information, please contact: Privacy Officer CRH Property Email: privacy@crhproperty.com.au

Disclaimer

The information as set out in this website as well as any property presentations (the “information”) has been collated and compiled by CRH Property Group Pty Ltd ACN 660 196 869 and its related entities, namely Oxford Hill Property Group  Pty Ltd ACN 651 136 444, (hereinafter referred to jointly as “CRH Property”) from a number of external sources including Core Logic reports as well as examples of possible property investment opportunities and should be used as a general guide only. Neither CRH Property, nor any of the company’s respective directors, officers, employees, advisers, associates or representatives make any representation or warranty, express or implied, as to the accuracy, reliability or completeness of the information including without limitation any historical financial information, estimates and projections and any other financial information derived from it nor the suitability of any investment for you. Nothing contained in this information should be relied upon as a promise or representation whether as to the past or the future. Some property options may be an off the plan purchase and therefore not possible to predict the rental market or RBA cash rate at the time of settlement. Predictions made are for future and do not take into consideration natural disasters, economic factors and political changes that may affect the overall performance of each suburb. No representation is made or assurance given that such statement, view, projection or forecast, is reasonable or correct or that any projected returns will be achieved. You must determine for yourself what reliance (if any) you should place on such statements, views projections or forecasts and no responsibility is accepted by CRH Property. You are strongly advised to conduct your own due diligence. Whilst CRH Property makes every effort to ensure that information is accurate, complete and up to date, except in so far as liability under any law cannot be excluded, CRH Property takes no responsibility for the accuracy of the information. Any reliance you place on the information is strictly at your own risk. The property particulars are produced in accordance with Core Logic, which is a major provider of accurate housing information. Information and predictions are based on the housing market and are not specific to units or apartments. Predictions are gathered from historical data and current demographic changes. CRH Property recommends that all clients seek independent legal and financial advice prior to proceeding with any of the presented options.